Everything You Need to Know About: Mobile Ordering

Walt Disney World now offers Mobile Ordering at many of it's Quick Service locations. This service lets you save time by ordering your meal through the My Disney Experience app, skipping the long lines at the restaurant. 

New locations are being added all the time. The list of restaurants offering this service will display on the app. Or, you can check the website HERE for a list of participating locations if you want to plan ahead.

While waiting in a long ride line, you start to feel hungry. This is a great time to place your Mobile Order! You can use this time to browse the menu, make your selections and pay for it. Once you exit the ride, you can head right to your restaurant and let them know you are there. Your meal will be freshly prepared and served to you without the need to wait in line. To begin, open your My Disney Experience app and click on Order Food.

You will be shown a list of restaurants where Mobile Ordering is available. For this demonstration, we'll visit Satu'li Canteen in Animal Kingdom. 

Select the restaurant you want, and you will get a list of information about the restaurant, including the times they are open. You can also get directions and locate the restaurant on the map to show you how to get there quickly. Use the Order Food button again to see the menu.

The restaurant's menu will open. You can scroll through the selections or use the sorting tools on top to find what you are looking for. You will notice the app also shows you Allergy friendly menu items.

If you are on the Disney Dining Plan, the app will also show you which menu items can be purchased using a snack credit if you are just looking to sample something small.

When selecting entrees, you will also be given the option to customize your choices.

When you have finished, you can review your order summary, make any necessary changes and click Purchase to place the order. Currently, you are only able to pay for meals using Disney Dining Plan credits or your credit card. There is NO option, right now, to pay using gift cards.
IT IS IMPORTANT TO NOTE: Some guests have been under the impression they could charge meals "to the room" using the app and pay them off with gift cards at the front desk. This is NOT possible. When choosing to pay by credit card, those charges go directly to your card and the front desk staff will be unable to apply gift card payments. If you would like to pay for your meals using gift cards, you can not use the Mobile Order service and must order in line at the restaurants.

Once your order is placed, you will receive an order number and you are done! Now, whenever you are ready, head to the restaurant. Upon arrival, you click the button to let them know you are here and to prepare your order.

When your order is ready, the app will update and you will be sent a notification.

Then just look for the Mobile Order window at your location and pick up your meal. That's all there is to it! Save time and skip the lines so you can head to the next attraction (and wait in line there instead, lol)

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